FAQs

1. What products do you sell at BBU?

We specialize in high-quality RC cars, parts, and accessories for all levels of hobbyists, from beginners to professional racers.

2. How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and selected shipping method. Standard shipping usually takes 5-10 business days within the U.S. and 7-21 business days for international orders.

3. Do you ship internationally?

Yes, we offer international shipping! Please note that customs duties, taxes, or import fees may apply, and shipping times may vary by country.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

5. What if my package is lost or stolen?

If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors first. If you still need assistance, contact us at ttowntees@hotmail.com.

6. Can I modify or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel your order, email us at ttowntees@hotmail.com within 24 hours of placing your order.

7. What is your return and refund policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. For more details, please contact us at ttowntees@hotmail.com.

8. Do you offer warranties on RC cars and parts?

Some of our products come with manufacturer warranties. If you experience any defects or issues, please reach out to us, and we will assist you with warranty claims.

9. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options at checkout.

10. How can I contact customer support?

You can reach us anytime at ttowntees@hotmail.com, and our team will get back to you as soon as possible.